Question 1 of 8
How fast can you locate any pallet or order on demand?
More than an hour, and somebody’s on the phone Fifteen to sixty minutes Five to fifteen minutes through the WMS Under five minutes Under a minute, live on a dashboard
Question 2 of 8
What share of your dock paperwork — BOLs, PODs, damage photos — is digital and searchable?
Less than a quarter. Most of it lives in folders or on a clipboard About a quarter to a half Half to three-quarters Three-quarters to ninety percent Over ninety percent, and it’s searchable
Question 3 of 8
When did you last formally re-slot the warehouse?
Never, or nobody on shift remembers More than twelve months ago Six to twelve months ago Three to six months ago Continuously, with a written process
Question 4 of 8
Do you know your slot fill by SKU velocity tier?
No. We slot on feel and habit Roughly. The shift lead has a mental map From the WMS, when somebody pulls the report Quarterly review against velocity tiers Live dashboard. Movers and stickers show up
Question 5 of 8
How long until a new hire is productive on the floor?
Four-plus weeks shadowing a lead, picks-per-hour not tracked Two to four weeks, PPH reviewed by shift One to two weeks, PPH reviewed by team A few days, PPH by operator Same shift. The lights show them what to do, PPH on the board
Question 6 of 8
What KPI visibility do your clients have on demand?
None, or only when they ask Monthly PDF the CSM puts together Static portal, refreshed on a cadence Live portal they can log in to Live portal plus alerts when something slips
Question 7 of 8
How often do you lose a client over how performance gets reported?
Multiple times a year About once a year Rarely. It happens but it’s the outlier Almost never Never. We lead the QBR conversation
Question 8 of 8
When did you last decline a new client on fit, not price?
Never. We take everything that comes in More than two years ago In the last year In the last six months In the last quarter
One last step
Where do we send your scorecard?
We’ll score the eight answers in your browser, then email you the signed PDF and one short follow-up four days later with a case pattern at your tier. No drip, no sales sequence.
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